Targets and Achievements Snapshot

Our targets and goals for the reporting period were set to align with our values and our impacts, taking into account the material interests of our stakeholders. Given our growth and rapid change in the business environment for CSR, our goals and targets have been the subject of periodic review. These reviews were conducted in consultation with employees through workshops held in September 2007 and September 2008. On both occasions we used an external facilitator from the Nous Group.

In 2007, we set goals related to business improvement, including improving workshop and consulting evaluation processes and business-level, project-level and individual performance. In 2008, we set further goals relating to professional development. The key outcome of this was the appointment of an external mentor for consulting staff, Dr Alan Weiss.

We published eleven specific targets in our 2007 sustainability report. Figure 1 below charts our performance against these goals as well as the targets we aim to achieve for the next reporting period 2009-2011.

  GOALS FOR 2007-2009 ACHIEVED GOALS FOR 2009-2011
SUPPORTING THE
PROFESSIONALISM
OF CSR

Launch Graduate Certificate in
Corporate Responsibility with La
Trobe University’s Graduate
School of Management

Introduce new workshops
programs

Launch the State of CSR Annual Review






Become a GRI-accredited training partner to deliver a new training program on sustainability reporting

Launch an upgraded version of our web simulation-based workshop, ExperienceCSR

Publish annual review of the State of CSR in Australia
SERVICES

Incorporate learning program
feedback into development of new and existing programs to improve quality and outcomes

Implement new client evaluation
process



Ongoing improvement in client and workshop participant satisfaction

Consulting projects contribute to client’s CSR skills and knowledge
EMPLOYEES

Implement an employee
volunteering policy




Provide ongoing training and
career development for
employees


Value of pro bono work was $15,837




An average of 10.2
training days per annum per person

Review the need for employee volunteering policy

Continue to provide professional development and career advancement opportunities for our staff

Identify opportunities to leverage pro bono work for greater social impact
VALUES AND STRATEGY Review values and goals and introduce new mission statement Review business structure and plan to address business growth and staff retention
SUSTAINABILITY REPORTING Improve data collection systems Publish our third GRI sustainability report
ENVIRONMENTAL
IMPACT

Continue to reduce our direct environmental impact and where this is not possible, purchase offsets

Apply for Green Building Council’s 6-star Green Star and 5-star Australian Building Greenhouse Rating





4 stars achieved

Encourage clients to offset plane travel they purchase for us

Replace office equipment with environmentally better solutions as replacements become due

Achieved

Partially achieved or goal modified

Not achieved